Terms and Conditions
Terms and Conditions
30 Day Money Back Guarantee!
If you change your mind and decide you no longer want the item you have purchased, just return it to us within 30 days and we'll refund you.
(Item(s) must not have been used, worn, or damaged and are to be returned in their original packaging. (See full detail below).
These Terms and Conditions shall apply to any contract for sale between you the customer and GentsShop.co.uk. Please read through the Terms and Conditions carefully. Nothing contained within these Terms and Conditions will affect your statutory rights as a consumer.
Acceptance of orders
A contract will be formed between you and GentsShop.co.uk ("us") when an email confirming your order is received by you.
Non acceptance of orders
We may not be able to accept your order, or part of your order, due to one of the following reasons:-
- Authorisation of your payment failed
- We made a genuine pricing or product description error
- The product you ordered is not in stock, or not in a saleable condition
- Delivery is requested to an unverifiable address
We will take all reasonable care to ensure that all details images and prices of products appearing on this website are correct at the time when the relevant information is entered onto the system. Although we aim to keep the website as up to date as possible, information appearing on this website at a particular time may not always reflect the exact situation at the moment you place your order.
Prices include VAT at 20% and exclude our delivery charge unless otherwise stated.
Dispatch of items
We pride ourselves on our rapid service and aim to dispatch all orders promptly.
Orders are dispatched within 24 hours of receipt. Orders placed over a weekend will be dispatched on a Monday and orders received on a Public Holiday will be dispatched the next normal working day. We recommend that you keep your receipt, packaging and order number, which can be found on your confirmation email or on the order invoice that comes with your delivery, because you might need it as proof of purchase in the event of any after-sales enquiry.
Wherever possible we will ensure that you are completely satisfied with the item purchased and in the case of faulty or unsatisfactory goods, will repair, replace, or offer a refund as quickly and efficiently as possible. Some items will be subject to a manufacturer's warranty and the terms of such warranty will apply to the sale. Please be aware that in some circumstances the manufacturer's warranty will mean that we are required to return the item to the manufacturer for repair.
30 Day Returns and Refunds
30 Day Money Back Guarantee!
Requests for refunds/returns must be made within 30 days of delivery.
Goods should be received by GentsShop within two weeks of your notification of intent to return, we will not be able to consider exchanges or refunds outside this timescale.
Return postage costs are the responsibility of the person returning the order - it is recommended that you return your goods using The Royal Mail Recorded Delivery service.
In the case of faulty goods or items delivered which do not match the item ordered, we will refund in full your payment to us, including delivery costs and the refund will include the costs of return relating to the delivery of the item(s) returned. (Up to the equivalent cost of The Royal Mail Recorded Delivery service only). Please note that in the event that more than one item is delivered you will be entitled to a refund of the delivery costs relating to the returned item(s) only.
If you have received a quantity discount as a result of a bulk purchase or any other similar offer, and have returned part of the order for a refund, the discount originally received will be readjusted based on the number of products retained or other terms of the original discount, and any refunds will be subject to these adjusted discounts.
Unfortunately we cannot accept the return of any items which are made to you specification or personalised in any way
Refunds will be made back to the debit or credit card used for the original order.
Any returned products must be in the original packaging, and the goods should not have been used or damaged in any way. Any returns that do not comply with these requirements will not be refunded.
Please contact us first using the Contact Us page advising us that you wish to return an item.
These returns procedures do not affect your statutory rights.
Limitation of Liability
We shall have no liability where items are not used by you in accordance with all applicable legislation, regulations, and instructions for use and for the purpose for which they are designed. You are responsible for obtaining any necessary permissions or permits relating to items purchased from the website.
We shall have no liability for items not delivered where you have not notified us of missing items or, where you are unable to accept delivery of an item when delivered in accordance with the Terms on delivery as set out above.
We shall have no liability (except as precluded by law) for any indirect or consequential loss, damage or expense, howsoever incurred, and we shall have no obligation to pay any sum of money to you by way of compensation other than to provide a full refund as set out in these Terms.
Nothing in these Terms and Conditions is intended to limit in any way any right which you may have as a consumer under applicable law or other statutory rights which may not be excluded, nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
These Terms and Conditions together with the information provided on our website set out the whole agreement relating to the supply of goods to you. Nothing said by any Sales Advisor or other representative on our behalf should be understood as a variation of these Terms and Conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.
If any part of these Terms and Conditions is found to be unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these Conditions will not be affected.
Law and Jurisdiction
The validity, construction and performance of the contract made under these Terms and Conditions shall be governed by English law and shall be subject to the exclusive jurisdiction of the English courts.
For the purposes of the Contracts (Rights of Third Parties) Act 1999, this is not intended to and does not give any person who is not a party to it any right to enforce any of the provisions of these Terms and Conditions.