We hope that you are delighted with your purchases, but we understand that from time to time you may wish to return a product to us.
If for any reason you are not entirely satisfied with any item purchased, then it may be returned within 30 days of receipt, providing the returned product is unused, in its original unopened packaging (with any seal or shrink-wrap intact), with any labels still attached, and otherwise in a condition enabling us to sell the product as new.
Unless faulty, we are unable to offer refunds or exchanges for any products which have been made to your specification; made to order, personalised or engraved for you.
If you return a product in contravention of this policy, and you do not have any other legal right to a refund or exchange in respect of that product, we will not refund the purchase price or exchange the product. We may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product at our sole discretion without any liability to you.